Outage and incident triage
Help working out what has gone wrong, how serious it is, and what to do first when systems are down or something looks like an attack.
What it is
When systems go down or something suspicious happens, the first job is to understand it: what is affected, whether it is an outage or an attack, and what must happen first to limit the damage and get people working.
Triage means assessing the situation, deciding what matters most, and starting a plan for containment and recovery.
Why it matters for small and midsize businesses
Under stress, small teams often make things worse: restarting a machine that held evidence, paying a ransom too soon, or waiting while an attack spreads.
Experienced help sorting out what is happening and sequencing the response saves time and money. A prepared incident response plan makes this go better still.
Where it fits
Incident response also includes:
- Outage and incident triage Help working out what has gone wrong, how serious it is, and what to do first when systems are down or something looks like an attack.
- Ransomware and malware cleanup Removing malicious software, closing the way it got in, and returning your systems and data to a trusted state.
- Server and network triage Diagnosing and fixing server and network problems that stop your team from working.
- Data recovery assistance Getting back files that were deleted, corrupted, or lost to hardware failure or an attack.
- Post-incident hardening After an incident, fixing the weaknesses that allowed it and strengthening your defenses so it is harder to repeat.
Not sure whether this fits your business?
Start with a free checkup. We'll look at your setup and tell you plainly what makes sense and what doesn't.