Ransomware and malware cleanup
Removing malicious software, closing the way it got in, and returning your systems and data to a trusted state.
What it is
Ransomware locks or encrypts your files and demands payment. Other malware steals information or leaves a hidden way for attackers to return.
Cleanup means finding what is infected, containing it so it cannot spread, removing the malicious software and anything it left behind, checking that accounts and systems are safe, and restoring data from backups where possible.
Why it matters for small and midsize businesses
A quick scrub that removes only the visible symptoms often leaves the attacker's access in place, and the problem comes back. Careful cleanup protects against reinfection.
It also helps you understand whether data was taken, which can affect your obligations to customers and others. Businesses with tested backups, such as those in backup and recovery, generally recover with far less disruption.
Where it fits
Incident response also includes:
- Outage and incident triage Help working out what has gone wrong, how serious it is, and what to do first when systems are down or something looks like an attack.
- Ransomware and malware cleanup Removing malicious software, closing the way it got in, and returning your systems and data to a trusted state.
- Server and network triage Diagnosing and fixing server and network problems that stop your team from working.
- Data recovery assistance Getting back files that were deleted, corrupted, or lost to hardware failure or an attack.
- Post-incident hardening After an incident, fixing the weaknesses that allowed it and strengthening your defenses so it is harder to repeat.
Not sure whether this fits your business?
Start with a free checkup. We'll look at your setup and tell you plainly what makes sense and what doesn't.